Service Desk Management-Administrator
Job Code : 1150989
Location: Thane
Minimum Experience Required: 1-3 YEARS
Mandatory Skills: Service Desk Management-L2 Infra SD Remote User and Device Management, TIS Service Desk-L1
Language Skills: English Language-L2
Job Description:
Key skills required for the job are:
- Service Desk Management-L2 (Mandatory)
- As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels.
- Perform Service Requests based on Standard Operating Procedures.
- Work on scheduled tasks as part of Change Management.
- Should be able to handle issues independatly and suggest/ implement services improvements plans.
- Should be able to identify and highlight scope of automation to lead or Manager