Fresher and experienced with key skill of EXCEL MS WORD DESK OPERATOR
The role of the Service Desk Operator is to maintain computer systems and provide technical support for software and hardware. Provides assistance to staff on the use of software and hardware.
Responsibilities
Operate the Service Desk system and provide first point of contact user support ensuring a high level of
customer service and communication.
Provide advice and operational support to all users on operating systems and applications.
Assist with the support, maintenance, deployment, inventory and licensing of user hardware and software.
Diagnose and repair hardware and software faults.
Setup, maintain, deploy and document the Standard Operating Environment (SOE) images and assist with
the management of associated infrastructure.
Travel to remote sites to provide onsite support as required.