SHL jobs - Service Desk Technician
Service Desk Technician
1 Year
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW
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Posted:
4 Years ago
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Openings:
1
Job Description
Our Global Service Desk provides both in-person and phone-based support to SHL employees across the globe.This is an outstanding position for candidates who have excellent technical and client service skills and enjoy managing a wide-variety of responsibilities while working in a fast-paced and friendly global environment.
The Global Service Desk provide technical support for desktop hardware and software by identifying issue(s), determining and executing appropriate resolution, and communicating the resolution to the customer.
Examples Include
- Troubleshoot and provide resolution upon initial contact when possible, using remote management tools
- Escalate or re-assign tickets to other departments when required
- Maintain accurate up-to-date status on all tickets
- Ensure no tickets are older than 3 days in personal queue
- Provide walk up/local IT support for hardware and software issues
- Assist with mobile device issues
- Perform new user/new hire equipment set up
- Perform basic hardware and workstation repairs
- Develop and maintain technical documentation for desktop hardware and software applications
- Meet or exceed all Global Service Desk metrics and process requirements (ticket management protocols, time tracking, communication requirements, etc.)
- Ensure that all users have been properly communicated before closing a ticket request
- Treat all colleagues with courtesy and professionalism
- Serve as point of contact for management
- At least 1 yearsâ experience working on an IT Help Desk strongly preferred
- Knowledge of/experience with the following:Windows 10Office 365Outlook Chrome/IE/FirefoxMac device supportiPhone support
- Passion for providing excellent customer service
- Strong English written and verbal communication skills
- Ability to work in a fast-pace environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines
- Ability to work on shift patterns that provide round the clock support to the business
- Ability to occasionally adjust work schedule to meet business need
- Interest in being part of a team, and ability to work effectively with both local and remote staff, teammates and managers
- ITIL Foundation Certification
- Undergraduate degree preferred
- Able to lift, carry and bend as required to install common end user computing items including desktop PCs and monitors, desktop telephones, desktop printers, and power protection devices.
Job Particulars
Education
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW
Who can apply
Experienced (1 Year)
Hiring Process
Face to Face Interview
Employment Type
Apprenticeship
Job Id
492743
Job Category
Diploma , Tech Support
State
Haryana
Country
India
About Company
SHL
The Company
SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes.
We anticipate, and help organizations solve, their most pressing talent challenges. Our science, innovation, rigor and commitment to proving business outcomes make us a trusted partner to organizations across the globe. SHL helps our customers win, and we need highly motivated people to join our dynamic global team. Weâre driven by Strong Connections, Curiosity, Fearless Innovation, and Impact. More at shl.com.
SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes.
We anticipate, and help organizations solve, their most pressing talent challenges. Our science, innovation, rigor and commitment to proving business outcomes make us a trusted partner to organizations across the globe. SHL helps our customers win, and we need highly motivated people to join our dynamic global team. Weâre driven by Strong Connections, Curiosity, Fearless Innovation, and Impact. More at shl.com.
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