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Milestone Technologies jobs - Service Desk technician-L1

Service Desk Technician-L1

Milestone Technologies
location
Hyderabad
experience 0 to3 Years
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Posted: 4 Years ago
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Applications:
Openings: 1

Job Description

Overview

Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list!

Milestone Technologies is seeking an experienced Service desk Technician-L1 to join our Support team.

Responsibilities
  • Identify and diagnose issues and problems reported by end users for Desktop and Voice and provide on call resolutions (FCR)
  • Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups. Ensure all incidents/service request are processed within the customer SLA for resolution and response time
  • Must understand ITIL and experience in Incident Management and tools like BMC Remedy, JIRA or Service Now.
  • Skills to fix Level 1 issues related to Desktop and Cisco Voice.
  • Work with Multiple stake holders in following up on the status of Incidents (P1, P2, P3) and service requests
  • Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc..
  • Measure and record KPI’s
  • Report generation and analysis
  • Good communication skills

Qualifications
  • Should have 1-3 years exp
  • Should have Good communication skills
  • Good in windows troubleshooting

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Job Particulars

Role 
Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to3 Years )
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 462673
Job Category Diploma , Tech Support
State Telangana
Country India

About Company

Milestone Technologies
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