Milestone Technologies jobs - Service Desk technician-L1

Service Desk Technician-L1

Milestone Technologies
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Overview

Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list!

Milestone Technologies is seeking an experienced Service desk Technician-L1 to join our Support team.

Responsibilities
  • Identify and diagnose issues and problems reported by end users for Desktop and Voice and provide on call resolutions (FCR)
  • Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups. Ensure all incidents/service request are processed within the customer SLA for resolution and response time
  • Must understand ITIL and experience in Incident Management and tools like BMC Remedy, JIRA or Service Now.
  • Skills to fix Level 1 issues related to Desktop and Cisco Voice.
  • Work with Multiple stake holders in following up on the status of Incidents (P1, P2, P3) and service requests
  • Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc..
  • Measure and record KPI’s
  • Report generation and analysis
  • Good communication skills

Qualifications
  • Should have 1-3 years exp
  • Should have Good communication skills
  • Good in windows troubleshooting

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Milestone Technologies
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Milestone Technologies recruiting Service Desk technician-L1 Experienced(Fresher) candidates candidates nearby Hyderabad,.Milestone Technologies vacancies for Service Desk technician-L1 is recruited through Written-test, Face to Face Interview etc.
Milestone Technologies Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Hyderabad, can apply for Service Desk technician-L1 position in Milestone Technologies. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Milestone Technologies recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Milestone Technologies and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Milestone Technologies and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Milestone Technologies and near your city and get a secured career.