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Service Desk Technician-L2

Milestone Technologies
Experience : 3 to 4 Years
Location : Hyderabad
Posted on 07 Oct 20
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Job DescriptionLast Date 07 Dec 20
Overview

Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies These customers are household names and Global 50 players – an impressive logo list!

Milestone Technologies is seeking an experienced Service desk Technician-L2 to join our Support team

Service Desk L2 - 3 Nos (3-5 Yrs Exp with Desktop +Voice+Basic Server+Networking) 

Responsibilities
  • Identify and diagnose issues and problems reported by end users for Desktop and Voice and provide on call resolutions (FCR)
  • Basic troubleshooting for Networking and Server devices
  • Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups Ensure all incidents/service request are processed within the customer SLA for resolution and response time
  • Must understand ITIL and experience in Incident Management and tools like BMC Remedy, JIRA or Service Now
  • Skills to fix Level 1 issues related to Desktop and Cisco Voice
  • Work with Multiple stake holders in following up on the status of Incidents (P1, P2, P3) and service requests
  • Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc
  • Measure and record KPI’s
  • Report generation and analysis
  • Good communication skills 

Qualifications
  • Should have 3-5 years exp
  • Should have Good communication skills
  • Good in windows troubleshooting 
  • Service Desk Technician-L2
  • Experience : 3 to 4
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Milestone Technologies
Apply now
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