Milestone Technologies jobs - Service Desk technician-L2
Service Desk Technician-L2
3 to4 Years
Salary not disclosed
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Overview
Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list!
Milestone Technologies is seeking an experienced Service desk Technician-L2 to join our Support team.
Service Desk L2 - 3 Nos (3-5 Yrs Exp with Desktop +Voice+Basic Server+Networking)
Responsibilities
Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list!
Milestone Technologies is seeking an experienced Service desk Technician-L2 to join our Support team.
Service Desk L2 - 3 Nos (3-5 Yrs Exp with Desktop +Voice+Basic Server+Networking)
Responsibilities
- Identify and diagnose issues and problems reported by end users for Desktop and Voice and provide on call resolutions (FCR)
- Basic troubleshooting for Networking and Server devices.
- Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups. Ensure all incidents/service request are processed within the customer SLA for resolution and response time
- Must understand ITIL and experience in Incident Management and tools like BMC Remedy, JIRA or Service Now.
- Skills to fix Level 1 issues related to Desktop and Cisco Voice.
- Work with Multiple stake holders in following up on the status of Incidents (P1, P2, P3) and service requests
- Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc..
- Measure and record KPI’s
- Report generation and analysis
- Good communication skills
- Should have 3-5 years exp
- Should have Good communication skills
- Good in windows troubleshooting
Job Particulars
Education
Diploma, BE/B.Tech, ME/M.Tech, PG Diploma, Other Course
Who can apply
Experienced (3 to4 Years)
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
449029
Job Category
IT/Software , Diploma
State
Telangana
Country
India
About Company
Milestone Technologies
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