jobs near me
JOBS NEAR ME
JOBS
dropdown
MORE
dropdown






  1. Home/ 
  2. Jobs/ 
  3. India/ 
  4. Hyderabad/ 
  5. Service Desk technician-L2

Milestone Technologies jobs - Service Desk technician-L2

Service Desk Technician-L2

Milestone Technologies
location
Hyderabad
experience 3 to 4 Years
salary Salary not disclosed
qualification
Diploma, BE/B.Tech, ME/M.Tech, PG Diploma, Other Course
Read More...
share this job
save job
Job is expired
Posted: 3 Years ago
Views: 1
Applications: 12
Openings: 1

Job Description

Overview

Milestone Technologies is a top provider of IT support services and shared services for leading internet, social media, enterprise software, and biopharmaceutical companies. These customers are household names and Global 50 players – an impressive logo list!

Milestone Technologies is seeking an experienced Service desk Technician-L2 to join our Support team.

Service Desk L2 - 3 Nos (3-5 Yrs Exp with Desktop +Voice+Basic Server+Networking) 

Responsibilities
  • Identify and diagnose issues and problems reported by end users for Desktop and Voice and provide on call resolutions (FCR)
  • Basic troubleshooting for Networking and Server devices.
  • Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups. Ensure all incidents/service request are processed within the customer SLA for resolution and response time
  • Must understand ITIL and experience in Incident Management and tools like BMC Remedy, JIRA or Service Now.
  • Skills to fix Level 1 issues related to Desktop and Cisco Voice.
  • Work with Multiple stake holders in following up on the status of Incidents (P1, P2, P3) and service requests
  • Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc..
  • Measure and record KPI’s
  • Report generation and analysis
  • Good communication skills 

Qualifications
  • Should have 3-5 years exp
  • Should have Good communication skills
  • Good in windows troubleshooting 

Job Particulars

Role IT Hardware Engineer
EducationDiploma, BE/B.Tech, ME/M.Tech, PG Diploma, Other Course
Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeApprenticeship
Job Id495309
Job Category IT/Software , Diploma
StateTelangana
Country India

About Company

Milestone Technologies
Jobs By LocationVIEW ALL
Others also searched for
Job Details Videos
VIEW ALL
Active Jobs By Role
Accountant (5089) Admin (21) Agriculture and Dairy (0) Architect (662) Bartender (0) Beauticians / Spa (14) Bouncer (0) BPO / Customer care (23502) Caretaker / Nanny (0) Carpenter (0) Cashier (0) Cleaner / Washer (0) Construction / Laborer (2) Content Writer (582) Cook / Chef (76) Counsellor (237) Data Entry / Back Office (14998) Data Analytics (2) Design / Animation (3821) Delivery (93) Digital marketing / SEO (893) Draughtsman/Draftsman (0) Doctor / Physician (86) Driver (3) Electrician (4) Engineer (40318) Engraver (0) Event Planner (0) Fire Fighter (2) Fitter (2) Gardener(Mali) (0) Ground Staff (1) Hospitality Executives (304) Housekeeping (8) HR (1672) Insurance Consultant (2) IT Hardware Engineer (2060) IT - Mobile Developer (3097) IT Software-Engineer (23935) IT Software-QA/Tester (23) Lab Technician (4) Language Translator (0) Legal (2) Librarian (0) Management Trainee (1234) Mechanic (480) Media / Journalism (277) MIS Executive (8) Moulder (0) Nurse (560) Nutritionist / Dietician (1) Office Assistant / Helper (10) Operations (8) Operator / Machinist (4) Packager (6) Painter (0) Pharmacist / Medical Rep (1468) Photographer / Videographer (0) Physiotherapist (1) Research/JRF/SRF (64) Plumber (0) Receptionist / Front Office (1098) Retail / Store Executive (212) Rigger (1) Sales / Marketing (5895) Security / Guards (1) Sports Trainer (0) Tailor/ dress designer (97) Teacher (355) Tool & Die Maker (2) Tourist Guide (0) Trainer (11) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (6) Welder (0) Others (747)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

jobs by roleJobs By Roles
jobs by cityJobs By Cities
Information
Contact Us|Business Enquiries|FAQ|Blog|Referral
Copyright © 2024 TeamLease. All rights reserved
ISO 27001 Information Technology Security Management System. Certified by British Standards
Terms & Conditions|Privacy Policy|Sitemap1713288189
Teamlease
Partner Sites
Freshersworld
Myteamlease
Apprentices