Echaar manpower soluation jobs - Service Desk- Voice Support

About NIITTechnologies
NIIT Technologies Limited is a global information technology solutionsorganization, servicing customers in North America, Europe, Middle East, Asiaand Australia. It offers services in Managed Services, Application Developmentand Maintenance, IP Asset or Platform Solutions, and Business ProcessOutsourcing to organizations in the Financial Services, Travel & Transportation,Manufacturing/Distribution, Healthcare and Government sectors. The companyis listed on the National Stock Exchange of India.
About NTLManaged Services
The NIIT Technologies’ Managed Services Division is a fast growing entity in theorganization and aims to increase revenue multi-fold in the next 3 years. TheManaged Services Division is the non-linear growth engine of the company and akey focus area which provides a comprehensive portfolio of outsourced services,delivering services while minimizing the risks generally associated with IToutsourcing, reducing IT complexity, lowering system maintenance andmanagement costs, and significantly improving the value organizations derivefrom their technology investments. Our managed services offering enable on-demand resource scalability, predictable costs, greater system efficiency, andhigher user productivity.It includes the following:? Infrastructure Management Services? Production Support? Managed Security Services? Cloud Integration ServicesRole Description Senior System EngineerTechnical expertiseareas
? Technical helpdesk or technical call center experienced.? ITIL Certified preferred.? Disciplined, systematic problem solving skills required.? Effective communication in both oral and written English? Hands-on work experience with the following:? Windows OS Clients: Windows10, Windows7, Windows 2012/16? Knowledge of Active Directory? ITSM ticketing tools such as Remedy, ServiceNow, etc.? User account management for Active Directory, Exchange Mailboxes,Distribution lists? Remote desktop connectivity applications like SMS, WebEx, LiveMeeting, and Lync.? Office 365, MS Office Suite troubleshooting skills? Internet browsers (e.g. Explorer, Chrome, Firefox)? Good troubleshooting skills on mobility and related technologies? VPN and remote dial-in users? Support for laptop, desktops, and printersAll applicants must be open to 24/7 work schedule.
Key Responsibilities Handling calls/emails/web tickets as per defined SLA, Opening trouble tickets
and routing as per the defined process, resolving Service requests, remotelyresolve issues, Provide support to L1 agents, participate and closely work withLeaders in process improvement plan.