Service Engineer - IE recruitment in Bangalore - rittal india pvt.ltd

Job Description

Title: Service Engineer- East (Angul-Odisha/Delhi/Bangalore/ Mumbai/Nasik)

Purpose of the Role:

To Attend the complaints, thereby improving service visibility to the customers. Customer Satisfaction.

Outcome Required / Strategic Priorities Main Responsibilities / Critical tasks

Customer Satisfaction

Increase in SBU E (services) revenue

Weekly updates to team leaders

Meeting defined targets

Organizational / Management / Leadership Role:

NA

Internal Stakeholders: External Stakeholders:

Sales Customers/ Service partners

Qualification:

ITI with min 5yrs exp / Diploma with HVAC and cooling & Refrigeration knowledge

Skills & Knowledge: Behavioral Competencies:

1. Through Knowledge in Air-conditioning and

refrigeration system and Through Knowledge on

Chiller unit.

2. Can able to repair Refrigeration circuit of Chiller

and cooling unit in hand.

3. Test pipe or tubing joints and connections for

leaks, using nitrogen gas and pressure gauge or

soap-and-water solution by own hand.

4. Refill Refrigerant at site of Chiller and cooling

unit by own hand.

5. Daily check up and attending Break down call of

chiller unit.

7. Recommend, develop, and perform preventive

and general maintenance procedures such as

cleaning, power-washing and vacuuming

equipment, oiling parts, and changing filters

8. Maintain documentation and Healthy Customer

relation

9. Ready to travel frequently.

Being sensitive to customers demands

Team work player

Measures:

Response time: 24Hrs

Resolution time: 4 Days Local SK units

: 8 Days Important Units

Daily Reports to HO & Team Leader

Root Cause Analysis

CTC Offered: 2.5 to 4 Lakh