Title: Service Engineer- East (Angul-Odisha/Delhi/Bangalore/ Mumbai/Nasik)
Purpose of the Role:
To Attend the complaints, thereby improving service visibility to the customers. Customer Satisfaction.
Outcome Required / Strategic Priorities Main Responsibilities / Critical tasks
Increase in SBU E (services) revenue
Weekly updates to team leaders
Meeting defined targets
Organizational / Management / Leadership Role:
Internal Stakeholders: External Stakeholders:
Sales Customers/ Service partners
ITI with min 5yrs exp / Diploma with HVAC and cooling & Refrigeration knowledge
Skills & Knowledge: Behavioral Competencies:
1. Through Knowledge in Air-conditioning and
refrigeration system and Through Knowledge on
2. Can able to repair Refrigeration circuit of Chiller
and cooling unit in hand.
3. Test pipe or tubing joints and connections for
leaks, using nitrogen gas and pressure gauge or
soap-and-water solution by own hand.
4. Refill Refrigerant at site of Chiller and cooling
unit by own hand.
5. Daily check up and attending Break down call of
7. Recommend, develop, and perform preventive
and general maintenance procedures such as
cleaning, power-washing and vacuuming
equipment, oiling parts, and changing filters
8. Maintain documentation and Healthy Customer
9. Ready to travel frequently.
Being sensitive to customers demands
Team work player
Response time: 24Hrs
Resolution time: 4 Days Local SK units
: 8 Days Important Units
Daily Reports to HO & Team Leader
Root Cause Analysis
CTC Offered: 2.5 to 4 Lakh