IFB Authorized Service Franchise, located in East Tambaram, Selaiyur, Chennai 600 073, we do service for Home Appliances like Washing machine, Micro oven, Dishwasher and Dryer.
- Engineers to do service for Home appliances at Customers Place
- Our CRM staffs will get appointment from customers and assign calls to engineers from CRM
- Install and repair domestic IFB home appliances and office use
- Perform extensive repairs on damaged spares and replace
- Call customers and schedule visits for repair and installation
- Examine malfunctioning appliances and perform necessary repair
- Document the entire process and components repaired and replaced
- Instruct users on on how to use the appliances and uses of Additives & Accessories products
- Read schematics, and manufacturer specs before starting with repair work
- Determine warranty vs non-warranty repairs before servicing the appliances
- Maintain a safe and clean work environment
- Communicate with the manager & CRM Coordinators to ensure the availability of spares in
stores to commit with customers - He has to report or share feedback to manager & CRM Coordinators staff for each call directly from field
Required Candidate profile
- Have excellent people skills, with the ability to communicate at all levels.
- Establishing and maintaining proper business relationships with customers
- Maintaining tools and spares
- Managing all on installation, repair, maintenance and test tasks.
- Sound technical background & good grasping power of Home Appliances products will be added advantage.
- Should have good communication skills to handle customer and should have a Two Wheeler to commute to customer place