Adroit Information Solutions PTY LTD jobs - Service Engineer

• We are looking for Service engineers who is responsible for the maintenance and correction of products that have been sold. 
• They should be able to offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions. 
• They would often need to interact with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.

Responsibilities

• Responds to customer complaints
• Evaluates and resolves problems of the customer
• Assists in installing the equipment
• Analysis, inspects and reviews findings to determine the solution to the problem that the customer demands
• Works alongside with technical sales engineers
• Offers customer training for the product; repairs, tests and maintains equipment
• Monitors performance of the product
• Maintains product manuals
• Provides customers with regular reports and feedback on their service requests
• Develops and maintains relations with customers
• Reports common complaints of customers to top management in order to address the
• situation for future reference
• Makes recommendations to maintenance technicians
• Offers feedback on product development, features and functions.

Requirements

• Excellent analytical and problem-solving skills
• Must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have effect on the products being purchased
• Must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.

Working Conditions

• Regular travel to offer in-house or off- site maintenance procedures
• Willing to travel to other location with 500km radius for Calls
• Should have basic knowledge of IT (Laptop, System, Using MS Tools etc.)