Job Purpose:
▪ This position is responsible to provide quality technical support to customers for high
level of customer satisfaction in terms of speedy recovery of breakdowns, reliability of the
repairs, machine availability, performing high quality installation start up, performing
preventive maintenances
Primary Responsibility:
▪ Provide high quality technical support to customers based on technically
defined processes to achieve fast recovery of breakdowns, reliability of the repairs, &
machine availability.
▪ To perform installation, start-up of CNC machines
▪ To perform quality preventive maintenances as per the schedule according to checklist
▪ Act and behave in line with the guiding principles of Group
▪ The statements below are intended to describe the general nature and level of work in
this position. They are not intended to be an exhaustive list of all responsibilities. The
position may require that employees perform other duties as assigned
Specific Responsibilities:
▪ Being the face of TRUMPF, it is extremely essential to be disciplined & courteous in
terms of response, communication & documentation, key being the quality and speed
Provide exceptional customer service
▪ Clearly and professionally interact with customers
▪ Work closely with customers and machines to ensure equipment operates within
expected tolerances
▪ Pursue machine root cause diagnostics for critical problems along with the respective
inhouse-service & Product Support Organization (PSO) to solve the problems
permanently across the installed base
▪ Use electrical and electronic knowledge to help troubleshoot and solve issues
▪ Attend the field/machine trainings from experienced engineers as per the plan
▪ Assist other field service engineers as and when required
▪ Read and utilize company repair manuals and work orders for assistance with repairs
and diagnostics
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.