nderstanding the clear problem statement from customer for resolution (Internal/External)
2. Seek more relevant information to resolve the issue if needed
3. Time bound completion of work and troubleshooting
4. Ensuring all process are followed for service and problem solving
5. Maintain all records for site visit, resolution and installation
6. Training of people at customer, vendor end
7. Proactive servicing
8. Maintaining spares stocks and getting faulty ones repaired at HO or with OEM.
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