Microland jobs - Service Engineer Trainee

Service Engineer Trainee

Microland
experience Fresher
salary Salary not disclosed
qualification
share this job
save job
Job is expired
Posted: 5 Years ago
Views: 3
Applications: 0
Openings: 1

Job Description

Eligibility: BE/BTech graduates from 2018 batch

Role responsibilities :
  • Resolve Technical issues at level 1(Incident and Service request)
  • Install / Uninstall various software and upgrades equipment when necessary
  • Remote management of Hardware/Software related problems
  • Work on Desktop/ Laptop/Server Installation, Software upgrade & Reports
  • Anti-virus on servers upgrades, monitoring anti-virus patches on Servers and Desktops and generating Reports
  • Handle data/systems backup Activities on daily, weekly and Monthly
  • Raise tickets (Incidents/Service Requests) as per customer/user requirements
  • Gather knowledge of various technical teams and assigning tickets to them as per the defined process
  • Gather information from vendor and customer and update the tickets regularly as per the defined process
  • Follow the various Escalation Matrix (Vendor, Internal and Customer defined)
  • Ensure tickets are closed post user/customer communication & stock management
  • Special focus on Power Users, critical incidents
  • Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
  • Comply with defined processes and update tickets with SLA

Skills Required: 
Technology Skills : 
  • Basic knowledge of PC/laptop hardware and associated external components
  • Basic knowledge of Operating Systems and associated applications
  • Basic understanding of internet connections, VPN and networking concepts
  • Knowledge & understanding of email clients like Outlook and other messaging platforms
Communication/Soft Skills : 
  • Very good communication skills with the ability to interact with Global Customers
  • Ability to comprehend queries, request, issues of the caller/user
  • Ability to communicate well with resolver groups / Level 2 Teams / SMEs
  • Ability to understand & follow defined processes
  • Ability to operate tools/systems as per SOPs 
  • Ability to perform call triage
  • Ability to communicate in the right format for the client/user to understand the context
  • Take ownership of assigned tasks and drive them to closure
  • Willingness to work in 24/7 shifts (rotational shifts)

Note: This recruitment drive is conducted by Freshersworld. Candidates who would try to call the company or send their resumes directly to them would not be entertained in the recruitment process. Contact Freshersworld (+91 8095668899 or support@freshersworld.com) in case of any inquiry.

Job Particulars

Role Others
EducationBE/B.Tech
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id99891
StateKarnataka
Country India

About Company

Microland accelerates the digital transformation journey for global enterprises enabling them to deliver high-value business outcomes and superior customer experience. Headquartered in Bangalore, India, Microland has more than 3,800 professionals across its offices in Australia, Europe, India, Middle East and North America. Microland partners with global enterprises to help them become more agile and innovative by integrating emerging technologies and applying automation, analytics and predictive intelligence to business processes.

Microland portfolio of services includes Digital Networks, Digital Computing, Digital Application, Digital Workplace and Cyber Security services while its marquee solutions include SD-WAN smartBranch solutions, Omni-Channel Application Experience, Integrated Digital Operations and Industrial IoT solutions. Microland is G-Cloud certified cloud services provider in UK and a 'Major Contender' in Everest Group’s Workplace Services & IT Infrastructure Services Automation PEAK Matrix™ Assessment. The company also won the 2018 Asia-Pacific Cisco Circle Security Award for Effective Security Operations for clients
Similar Jobs
experience 0 to 0.5 Years
locationBangalore
salary 7,000 - 19,000 Per Month
6 Hours ago
Quick Apply
Photoshop Specialist
STUDIO 9 CREATIONS
experience 1 to 2 Years
locationBangalore
salary 15,000 - 20,000 Per Month
6 Hours ago
Quick Apply
premium
Test Engineer
FOR A CLIENT OF TEAMLEASE DIGITAL
experience 0.5 to 2.5 Years
locationBangalore
salary 2,00,000 - 6,00,000 Per Year
1 Day ago
Quick Apply
experience Fresher
locationBangalore
salary 2,00,000 - 6,00,000 Per Year
21 Days ago
Quick Apply
Software Development
FILOSHA INFOTECH PRIVATE LIMITED
experience Fresher
locationBangalore
salary 2,00,000 - 6,00,000 Per Year
21 Days ago
Quick Apply
experience Fresher
locationBangalore
salary 2,00,000 - 6,00,000 Per Year
2 Months ago
Quick Apply
experience Fresher
locationBangalore
salary 2,00,000 - 6,00,000 Per Year
3 Months ago
Quick Apply
Full Stack Development
EMPREUS TECHNOLOGIES
experience Fresher
locationBangalore
salary 2,00,000 - 6,00,000 Per Year
3 Months ago
Quick Apply
experience Fresher
locationBangalore
salary 2,00,000 - 6,00,000 Per Year
4 Months ago
Quick Apply
Front End Development
SIRMA BUSINESS CONSULTING INDIA PRIVATE LIMITED
experience Fresher
locationBangalore
salary 2,00,000 - 6,00,000 Per Year
21 Days ago
Quick Apply
premium
Senior Content Specialist
FOR A CLIENT OF TEAMLEASE DIGITAL
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
1 Month ago
Quick Apply
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
2 Months ago
Quick Apply
Data Science
TEN TIMES ONLINE PRIVATE LIMITED
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
2 Months ago
Quick Apply
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
4 Months ago
Quick Apply
Data Analytics
NIYO SOLUTIONS INCORPORATION
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
4 Months ago
Quick Apply
Web Development
365BUILD TECHNOLOGIES I PRIVATE LIMITED
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
4 Months ago
Quick Apply
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
4 Months ago
Quick Apply
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
21 Days ago
Quick Apply
Electric Vehicle Development
KOIOS ENGINEERING SOLUTIONS PRIVATE LIMITED
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
21 Days ago
Quick Apply
experience Fresher
locationBangalore
salary 3,000 - 9,000 Per Month
22 Days ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (3668) Admin (20) Agriculture and Dairy (0) Architect (574) Bartender (0) Beauticians / Spa (16) Bouncer (0) BPO / Customer care (26257) Caretaker / Nanny (0) Carpenter (1) Cashier (1) Cleaner / Washer (0) Construction / Laborer (1) Content Writer (585) Cook / Chef (72) Counsellor (245) Data Entry / Back Office (15827) Data Analytics (2) Design / Animation (2996) Delivery (87) Digital marketing / SEO (903) Draughtsman/Draftsman (0) Doctor / Physician (77) Driver (7) Electrician (6) Engineer (38992) Engraver (0) Event Planner (0) Fire Fighter (1) Fitter (2) Gardener(Mali) (0) Ground Staff (3) Hospitality Executives (299) Housekeeping (8) HR (1731) Insurance Consultant (0) IT Hardware Engineer (2033) IT - Mobile Developer (2982) IT Software-Engineer (23474) IT Software-QA/Tester (19) Lab Technician (1) Language Translator (1) Legal (2) Librarian (0) Management Trainee (1286) Mechanic (471) Media / Journalism (294) MIS Executive (7) Moulder (0) Nurse (598) Nutritionist / Dietician (0) Office Assistant / Helper (9) Operations (9) Operator / Machinist (3) Packager (3) Painter (0) Pharmacist / Medical Rep (849) Photographer / Videographer (1) Physiotherapist (1) Research/JRF/SRF (67) Plumber (0) Receptionist / Front Office (1094) Retail / Store Executive (205) Rigger (0) Sales / Marketing (6900) Security / Guards (5) Sports Trainer (0) Tailor/ dress designer (90) Teacher (340) Tool & Die Maker (2) Tourist Guide (0) Trainer (10) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (4) Welder (1) Others (732)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.