Cintap India Pvt.ltd. jobs - Service Helpdesk Associate

Service Helpdesk Associate

Cintap India Pvt.ltd.
experience 1 to 2 Years
salary 96,000 - 1,20,000 Per Year
qualification
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Posted: 1 Year ago
Views: 1
Applications: 1
Openings: 1

Job Description

Service Helpdesk Associate

Scope of Work:-

  • Acting as the first point of contact with end-users reporting faults and requesting IT support. In addition, you will liaise with other senior team members to ensure that all tasks are resolved in a timely and acceptable manner, escalating, and briefing effectively where necessary.
  • Responsible for the day-to-day delivery of 1st line and 2nd line Remote/Onsite support and maintenance procedures to all the organization-wide users and growing customer base.
  • Utilize the IT electronic ticketing system in creating, resolving, closing, or escalating, and tracking requests and activities. Updating tickets with progress notes for both the end-user and other team members as per company procedure. Maintaining comprehensive documentation of procedures, system documentation, and ensuring support processes are regularly reviewed. 
  • Communicate with all relevant stakeholders affected by any task in a timely, professional manner as per SLA. 
  • Notifying IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue
  • Perform Administration, Installation, configurations, troubleshooting, and providing support for Office 365, Microsoft Exchange, and SharePoint online, including but not limited to servers, workstations, configuring & deploying new desktops, laptops, network equipment, and other IT assets. 
  • Collaborating with global IT personnel, systems, and practices as adopted by the organization.
  • Participating in team meetings and appropriate corporate meetings and activities
  • Participating in the continual improvement of standards, processes, and procedures required to deliver high-quality service, and auditing and analyzing systems to ensure security and data integrity
  • Perform other duties as assigned.

Required Qualifications:-

  • Minimum Bachelors’ Degree or similar technical training.
  • Must have 1-2 years of experience in a similar role
  • Preferred Certifications: ITIL Foundations/ MCP/ MCSA/ MCSE/ CCNA.
  • Excellent verbal and communication skills are required both in-person and remote via video conferencing, text, and telephone.
  • Fundamental knowledge of Networking, Telephony, Office 365, and Microsoft Exchange.
  • Self-starter with demonstrated ability to learn/adapt to new technologies and techniques.
  • Ability to organize and manage multiple priorities simultaneously in a small, remote team environment.
  • Passionate about delivering excellence in customer service within a diverse team environment
  • Ability to read, analyze, and interpret general business/technological periodicals, procedures, and journals
  • Ability to write procedure manuals and interact with people from different cultures
  • Capacity to quickly learn new systems and creatively solve complex technical problems
  • Ability to perform independent analysis and research of various technologies
  • Ability to manage and communicate around competing priorities.
  • Good Understanding of Helpdesk Process and Change Management.
  • Must be able to carry equipment (PCs, monitors, and other computer equipment) in the process of installation.

Job Particulars

EducationBE/B.Tech
Who can applyExperienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id831980
Job Category Tech Support
Locality Address Banjara Hills
StateTelangana
Country India

About Company

Cintap India Pvt. Ltd. Cloud Computing services
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