Capsource Talent Services Pvt Ltd jobs - Service Helpdesk Representative - Level 1

Job Description:

• At Regions, our Desktop Services Help Desk Representative applies understanding and knowledge of information systems products and services to assist internal users.
  

• Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving information systems problems.
  
• Answers incoming calls and inputs information into the ticket tracking software
  
• Refers more complex problems to Level II analyst.
  
• Requirements:
  
• High school diploma or GED
  
• Technical training and prior experience in computer troubleshooting and problem resolution
  
• Proficient in current Windows operating system
  

• demonstrated strong analytical skills, a proven track record of providing timely problem resolution, excellent verbal and written communication skills, good organizational skills and the ability to multi-task, thorough understanding of applicable systems and trouble ticket process, ability to work under limited supervision, basic understanding of telecommunications, network and desktop functions, and strong customer service background
  

• Relevant college course work and certifications.
  
• Remote PC support experience.