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Service Management Professional

Podium Systems Pvt Ltd
Freshers
Posted on 21 May 19
Job DescriptionLast Date 20 Jul 19

Job Summary

  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work
  • Job Type: Full-time
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description

At Podium we always keep looking for ways to better things around us using technology. Our goal is to create work that is conceptually interesting, visually stunning, intellectually inspiring and professionally honest. Born in 2016, and we have already started running before we learned to walk.

Just like a child trying this approach, we have had our share of scrapes, knocks and falls, but we continue to persevere and dream.

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