Job description:
Experience in handling Electronic components
Technical knowledge
Team management
Escalating customer issues
3-4yrs of experience
6days working
Skills:
Strong industry knowledge.
Excellent leadership, communication, sales, and customer service skills.
Computer literacy and good organizational skills.
Strong creative thinking and problem-solving skills.
The ability to work under pressure and handle stress.
Responsibilities:
Discuss problems with customers and, if they are unsure of what repair/rework they want or what is needed, order diagnostic testing prior to actual rework or repair
If it is determined that repair/rework is needed, fill out a work order and cost estimate (including estimated delivery date)
Order parts and supplies if not in stock
Oversee and occasionally perform repair (rework)
Handle customer complaints, questions, and concerns
Coordinate activities of service personnel conducting research and testing program on automotive equipment considered for acquisition based on such factors as operational performance, costs of operation and maintenance, operational safety, and compliance with environmental laws and regulations.
Proposes modifications to service processes and/or materials used
Directs procurement of equipment and materials, supplies, and parts required to maintain repair and storage facilities