Service now ITSM Developer
Educational Qualification: 10+2+3/4 Years of Regular Education
Configuration/Customization of the Service Now system, including creating workflows Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now. Performs integrations and process automation using Service Now Orchestration. Load, manipulate and maintain data between Service-now and other systems. Thorough understanding of ITIL/ITSM processes Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application. Hands-on design, development and deployment experience with the Service-now platform. Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset). Work closely with stakeholders and other IT resources to define business requirements for new technology implementations. Responsible for business analysis deliverable in SDLC framework (Documenting requirements, delivering business design, and delivering QA plans and scripts.) Document detailed requirements to clearly define the business needs, benefits, and deliverables for each project. Knowledgeable with SQL Server; Designing tables, views, stored procedures, etc. to meet business requirements.