Diverse Lynx jobs - SERVICE NOW

SERVICE NOW

Diverse Lynx

Gurgaon

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Worked on escalated issue of L1 and resolve in timely manner

To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged inServiceNow

To provide effective communication for all types of incident and request ensuring that the users are always informed of progress

To act as thesingle point ofcontact for all IT related incidents logged inServiceNow, delivering high quality support across all key applications, networks and desktops/laptops

Participates in maintaining licensing information for all corporate desktop applications and operating systems using established process

Provide support to the service desk team on network and infrastructure issues

Develop, test and maintain documented systems procedures/work instructions train end users

Hands on experience in SQL.

Sounds knowledge of bug tracking tools such as IRA, Bugzilla.

Job Particulars

Role

Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers and Experienced (0 to3 Years )

Hiring Process Face to Face Interview

Employment Type Apprenticeship

Job Id 548676

Job Category Diploma

State Haryana

Country India

About Company

Diverse Lynx

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