Service Operations Manager
Exp: 5 - 9 Years
Location: Delhi
Salary: INR 5,00,000 - 8,00,000 PA.
Job Description:
- Providing Hardware installation and merchant on-boarding services to merchants having various Business categories.
- E2E client query management pertaining to Hardware and client/ merchant on-boarding.
- Coordinating with Technical Team for development of required products/ application & functionality as per work/ client requirement.
- Performing risk assessment of Client/ Merchant website through open sources before On boarding Client on Merchant Dashboard.
- Documentation & Verification of Clients to validate customers in compliant with KYC requirements.
- Performing due diligence of all required information and check various parameters as per RBI guidelines in the process.
- Coordinate and engage with internal and external auditors.
- Communicate effectively with business units regarding KYC documentation.
- Coordinate with various Banks to get the merchant on-boarded on our platform.
- Understand Sales Team's requirement and cater to their needs with flexibility while not compromising on the compliance at the same time.
- Should have good analytical and communication skills.
- Proficiency in MS Excel, Word and Power Point is a must.