Who we are?
Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company's name is dedicated to our employees. It's their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us an employer.
We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound Interesting?
Then come in and join our team as a Service Operation team leader for laboratory business
Execute all service activities assigned to him/her, which are coordinated
via the Customer Care Center, in an adequate and appropriate manner.
It will include all service incidents, installation, preventive maintenance
and system modification on demand
• Perform installations, start-ups, maintenance, repairs and updates
of all products within his/her area of expertise and assisting with
other products under supervision
• Communicating and accept all operative advice from the
Customer Care Center.
• Supporting the Server Service process and ensure optimal
performance in all process activities related to within his/her area
of responsibility
• Escalate incidents according to the defined parameters and inform
The Customer care Center on all escalation issues
• Inform Up-time Service Center on all escalation issues
• Report any customer complaints with proper documentation to
the CCC
Education & Training
5-10 year of work experience of Laboratory Diagnostic product line with University degree in BE/ BTech in Electronic, Instrumentation, Bio-Medical Or Electronic & Communications .
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