AQUAGUARD jobs - Service Technician
Service Technician
Fresher
10,000 - 40,000 Per Month
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Job Description
Responsible for Installation/Servicing/Repairing Aquaguard Water Purifiers, Eureka Forbes Vacuum Cleaners and Air Purifiers at customer location.
Ensure to reach the customer location on time as per the requested date & time.
Follow the given repair SOP (standard operating procedure) for specific devices based on the guidelines and training given to him.
Report the status accurately in the service app.
Being transparent and honest to customers with regards to the company policies and processes.
Adherence to following performance evaluation parameters as per company defined TAT:
Schedule adherence as per customer requested date & time
Budget achievement, SR (Service Request), IR (Installation Request), MS (Mandatory Service)
NPS (Net Promoter Score) for IR, SR & MS and repeat call
Attend customer complaints promptly
Attendance for a given month and min. productivity in a day
Ensure 100% shift adherence as per assigned sheet.
Ensure collection of IWIC (In warranty In contract) defective parts and brought back to CSC store for team inspection & audit.
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