Minimum of 4 year working as a ServiceNow system administrator Work closely with our IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
Monitor health, usage and overall compliance of ServiceNow and its applications.
Participate in application and platform upgrades.
Maintain internal technical documentation, manuals, policies, and processes.
Analyze, troubleshoot and resolve complex software application related problems.
Develop systems integrations and process automation.
Participate in unit, system, integration and user acceptance testing activities.
Responsible for 24x7 on-call support for customer impacting production problems.
May require sufficient overlap with US West Coast hours (very late evenings)
Respond to user tickets in the ticket queue and participate in administration activities to manage the rest of our application portfolio.
Bachelor s Degree in Information Technology, Computer Science or a related field preferred, or equivalent relevant experience.
Experience in IT service management, ITIL certification preferred.
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.
Service portal/Request & Event Mgmt experience would also be helpful.
Familiarity with application inheritance & delegated developer.
Experience with utilizing ServiceNow APIs and application integrations.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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