ServiceNow Architect
Location: Pune, Maharashtra, IN
Responsibilities / Technical skills:
- Technically inclined and proven Operations experience as a key technical resource while working in the operations and delivery of ITSM solutions in client environments.
- Key skills with MS office products like Excel, Word and Visio. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc). Good project co-ordination skills. Project Management skills will be an added advantage.
- Will be responsible mostly for understanding the solution design, processes, loading/configuring parameters/data in ServiceNow and troubleshooting issues.
- Is committed to customer satisfaction and ensures that actions contribute towards a positive experience by the customer.
- Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
Communication skills:
- Strong verbal and written communication skills in English with local and onsite teams
- Demonstrated interpersonal skills, customer centric attitude, and ability to deal with cultural diversity.
Working Experience:
- Working experience of ITSM tools and solutions.
- Handling of small projects end to end will be an added advantage.