Role: ServiceNow Developer
Exp : 5+ years

Responsibilities:
Develop ServiceNow solutions: Design, develop, and customize ServiceNow applications, modules, and workflows to meet the organization's CMDB and ITSM requirements.

Configuration Management Database (CMDB): Implement and maintain the CMDB, including
designing and defining configuration item (CI) classes, relationships, and attributes. Ensure data integrity, accuracy, and consistency within the CMDB.

IT Service Management (ITSM): Design and implement ITSM processes, such as incident
management, problem management, change management, and service request management, using ServiceNow ITSM modules.

Integration and automation: Develop integrations between ServiceNow and other systems, tools, or databases using web services, APIs, and scripting languages (JavaScript, PowerShell, etc.). Automate manual tasks and processes within ServiceNow.

Customization and enhancement: Customize ServiceNow user interface, forms, lists, and portals to improve user experience and streamline processes. Develop ServiceNow widgets, UI policies, and client scripts as required.

Testing and deployment: Perform thorough testing of ServiceNow configurations, customizations, and integrations. Plan and execute ServiceNow releases, including deployment, documentation, and post-deployment support.

Collaboration and support: Collaborate with cross-functional teams, including IT operations, service desk, and other stakeholders, to gather requirements, provide technical guidance, and deliver effective ServiceNow solutions. Provide support and troubleshooting assistance to end-users.

Documentation and training: Document technical designs, configurations, and processes related to ServiceNow development. Conduct training sessions and create user guides for ServiceNow functionalities and best.