ServiceNow - SaaS-Lead Administrator
Pune
Experience : 5-8 YEARS
Job Code : 1203025
Mandatory Skills: ServiceNow - SaaS-L3 BSM Admin-L3, BSM Admin-L1, Infra Tools Customization and Deployment
Language Skills: English Language-L2
Job Description:
Key skills required for the job are:
- ServiceNow - SaaS-L3 (Mandatory)
- ServiceNow - Developer
- As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
- Ensure proper communication and quick resolution as a crisis manager.
- Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management.
- Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
- Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys.
- Drive service improvement programs.
- Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
- Effort estimation/reviews on need basis for new projects.