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ServiceNow Support

Pride Technologies India
Experience : 0 to 3 Years
Location : Chennai
Posted on 27 Oct 20
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Job DescriptionLast Date 18 Dec 20
Job Description

Hi ,

Please go through the company and JD,let me know if you have any reference _' Leading banking domain ' for ' ServiceNow Support' role at Mumbai,Malad

Exp: 2-6 Years

Notice Period : 1 Month and below

Location :Chennai/Mumbai

Jd
  • Provide L1 & L2 support on ServiceNow IRM & SecOps solutions
  • Assist internal BNPP users, answer users questions, identify and report defects
  • Performs routine maintenance to include performance monitoring and error identification/remediation
  • Analyzing and resolving L1-L3 tickets on a daily basis
  • Ticket creation and documentation, troubleshooting issues
  • Manages Update Set creation and migration
  • Schedules and verifies instance clones
  • Leads ServiceNow upgrade planning and execution with the Change Manager
  • Participation on handover meetings DEV OPS (part of release)
  • Collaboration with the implementation team, Platform team, L3 & L4 support and other internal IT departments
Technical & Behavioral Competencies
  • Good understanding of ServiceNow modules: Platform, Application/Integration, Event, ITSM, IRM, SecOps
  • Databases understanding (MySQL knowledge preferred, Oracle SQL)
  • XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP
  • 2 years experience in L2, L3 support

  • ServiceNow Support
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Pride Technologies India
Apply now
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