Pride Technologies India jobs - ServiceNow Support

ServiceNow Support

Pride Technologies India

Mumbai

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Job Description

Hi ,

Please go through the company and JD,let me know if you have any reference _' Leading banking domain ' for ' ServiceNow Support' role at Mumbai,Malad

Exp: 2-6 Years

Notice Period : 1 Month and below

Location :Chennai/Mumbai

Jd

Provide L1 & L2 support on ServiceNow IRM & SecOps solutions
Assist internal BNPP users, answer users questions, identify and report defects
Performs routine maintenance to include performance monitoring and error identification/remediation
Analyzing and resolving L1-L3 tickets on a daily basis
Ticket creation and documentation, troubleshooting issues
Manages Update Set creation and migration
Schedules and verifies instance clones
Leads ServiceNow upgrade planning and execution with the Change Manager
Participation on handover meetings DEV OPS (part of release)
Collaboration with the implementation team, Platform team, L3 & L4 support and other internal IT departments

Technical & Behavioral Competencies

Good understanding of ServiceNow modules: Platform, Application/Integration, Event, ITSM, IRM, SecOps
Databases understanding (MySQL knowledge preferred, Oracle SQL)
XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP
2 years experience in L2, L3 support