IBM jobs - SGF Admin

Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.


Your Role and Responsibilities
L3 SFG Administrator will provide support in implementing solutions and troubleshooting issues related to SFG suit. It includes definition and execution of best practice standards for the technical administration and operations team. If you are seeking a challenging role opportunity that leverages cloud based deployments, has responsibility for a critical enterprise platform and provides a key customer management function, then this role is for you

Responsibilities:

• Responsible for handling relevant technologies is must (Sterling File Gateway, Sterlinf Integrator, Sterling Secure Proxy, Sterling Perimeter Server, Control Centre, Red Hat EL7)
• Configuring Network adapters
• Troubleshooting transactions, file transfer failures and issue resolution
• Support for multiple operating systems including UNIX, Windows NT/2000, Linux, IBM z/OS & iSeries.
• Understanding of PGP and how its implemented with SFG
• Troubleshooting dashboard issues and system performance tuning
• Monitor performance and execution of files managed through platform; respond to and troubleshoot problems
• Analyse root causes of operational malfunctions and provide resolutions
• Handle escalated issues and follow-up on outstanding issues promptly
• Ensure compliance and alignment with security and audit requirements
• Recommend process improvements to improve operational efficiency and cost-effectiveness.
• Maintain daily logs of operational issues and maintenance activities; Contribute to business meetings and report on issue status
• Address customer issues promptly and accurately
• Apply ITIL methodologies

Required Technical and Professional Expertise

• Extensive knowledge on SFG suit
• Experience in interacting with IBM support for issue resolution.
• Should be able to troubleshoot and manage on System level
• Ability to check logs for issues
• To be able to do installations of Sterling Products and configure them.
• Setup parameters in SI/SFG and support communication
• Working knowledge in file transfer protocols including HTTPs , SFTP.
• Should have BPML development knowledge

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Demonstrable experience in handling large end user setups IT Industry