Shift Engineer jobs Gurgaon-For a client of TeamLease Services Ltd-3 to 15years of experience-27 February 2018

Working Knowledge/overview of Windows Linux Server Systems and Unified Communications amp; Collaboration (UCC) environment.

Basic Familiarity with systems functionality and business continuity

Experience of using a ITSM call logging system(SM/SM7/Remedy/HPSD/Clarify/Service Now)

Experience of working to defined service level- SLA commitments

Ready to work in 24 * 7 delivery environment

Good Knowledge on ITIL framework.

Experience of handling the remote infrastructure operation amp; should be conversant in ITIL/ITSM framework

Manage and coordinate activities during overall ticket life cycle.

Responsible for sending P1/P2 Incident notifications as per agreed process

Chair Bridge calls for effective coordination, incident resolution, service restoration
Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution. Follow the global Service Restoration Management Process

Ensure Incident Timeline Report is created immediately after resolution Contribution to

ongoing process amp; operational improvements.ITIL Foundation certification is must.

Real Time amp; continuous follow-up with various stake holder of customer amp; vendors for

incident resolution

Participating in operation process enhancement

Possess excellent communication, interpersonal, people Management and Team Management skills.

Contribute towards skill improvement/ training plans and support successful execution of the same

Wish to pursue career in People Management Operations roles and not individual

Contributer role.