Shift Manager recruitment in Gurgaon - orange business services india technology private limited

Shift Manager

For a client of TeamLease Services Ltd
experience Fresher
salary 22,000 - 50,000 Per Year
qualification
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Posted: 4 Years ago
Views: 13
Applications: 23
Openings: 1

Job Description

●      Monitoring & Managing Nationwide building Society Branches and Contact Center Network Devices.

●      Providing remote support on cases raised in ticketing tools (Service Now/ Manage Engine).

●      MINC Process is followed for resolution of the various type of Incidents some of the issues are listed below:

-         IP Phones related issue.

-         Branch related issues.

-         User account related issue.

●      Configuring and troubleshooting day to day issues in IP telephony Network.

●      Perform Daily Health of Voice Systems and Servers before Branches and Contact Center resume their Operations.

●      Dial peers configuration and troubleshooting.

●      Create and update LWI and Knowledge Articles.

●      Create and sending Daily Jeopardy report to Higher Management is a part of our daily activity.


●      Raised ticket and working with 3rd party venders like (Verint/Softex and RMG) for resolution of an incident.

●      Daily activity involves working closely with change management team in order to raise the change and perform the same.

●      Raising a Problem Record on one or more recorded Incidents to identify underlying Root Cause while proactively doing follow-ups with the Problem owners.

●      Drive all Problem Records towards Root Cause Identification and Permanent Fix.

●      Work closely with all theInternal, Technical, Service Management Teams and external stakeholders like customer and 3rd party.

●      Remote Troubleshooting, Problem Isolation and Provide Resolution.

●      Troubleshoot and ensure timely resolution of the Issues reported within Defined SLA.

●      Worked as an OCIL (Operations Continuous Improvement Lead) for Voice Operations Team.

●      Providing sessions/trainings to the Team on Continuous Improvement so as to ensure improvement in existing services which is helpful to Operations, customer services/people for skills and troubleshooting.


Job Particulars

EducationBE/B.Tech
Who can applyFreshers
Employment TypeFull Time
Job Id303929
StateHaryana
Country India

About Company

For a client of TeamLease Services Ltd recruiting Shift Manager candidates nearby Gurgaon,.For a client of TeamLease Services Ltd vacancies for Shift Manager is recruited through Written-test, Face to Face Interview etc.
For a client of TeamLease Services Ltd Company recruits a lot of candidates every year based on the skills. The candidates with BE/B.Tech are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Gurgaon, can apply for Shift Manager position in For a client of TeamLease Services Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the For a client of TeamLease Services Ltd recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of For a client of TeamLease Services Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of For a client of TeamLease Services Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in For a client of TeamLease Services Ltd and near your city and get a secured career.
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