● Monitoring & Managing Nationwide building Society Branches and Contact Center Network Devices.
● Providing remote support on cases raised in ticketing tools (Service Now/ Manage Engine).
● MINC Process is followed for resolution of the various type of Incidents some of the issues are listed below:
- IP Phones related issue.
- Branch related issues.
- User account related issue.
● Configuring and troubleshooting day to day issues in IP telephony Network.
● Perform Daily Health of Voice Systems and Servers before Branches and Contact Center resume their Operations.
● Dial peers configuration and troubleshooting.
● Create and update LWI and Knowledge Articles.
● Create and sending Daily Jeopardy report to Higher Management is a part of our daily activity.
● Raised ticket and working with 3rd party venders like (Verint/Softex and RMG) for resolution of an incident.
● Daily activity involves working closely with change management team in order to raise the change and perform the same.
● Raising a Problem Record on one or more recorded Incidents to identify underlying Root Cause while proactively doing follow-ups with the Problem owners.
● Drive all Problem Records towards Root Cause Identification and Permanent Fix.
● Work closely with all theInternal, Technical, Service Management Teams and external stakeholders like customer and 3rd party.
● Remote Troubleshooting, Problem Isolation and Provide Resolution.
● Troubleshoot and ensure timely resolution of the Issues reported within Defined SLA.
● Worked as an OCIL (Operations Continuous Improvement Lead) for Voice Operations Team.
● Providing sessions/trainings to the Team on Continuous Improvement so as to ensure improvement in existing services which is helpful to Operations, customer services/people for skills and troubleshooting.
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.