A Shift Supervisor leads, monitors, and supports staff during a designated shift to ensure high-quality operations, safety, and customer satisfaction. They are responsible for directing daily tasks, managing employee schedules, handling cash, resolving conflicts, and maintaining company standards. This role is vital for operational efficiency.
Workable +5
Key Responsibilities
Operational Leadership: Manage daily shift operations, including opening/closing duties, inventory monitoring, and ensuring production/sales targets are met.
Team Supervision: Assign tasks, monitor performance, and provide guidance or coaching to team members.
Compliance & Safety:
Enforce health, safety, and company policies, while maintaining a clean, sanitary work environment
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Customer Service: Address customer complaints, resolve issues quickly, and ensure high-quality service standards are maintained.
Administrative Tasks: Handle cash management (counting, deposits), prepare shift reports, and manage staff time-off requests or scheduling conflicts.
Training: Onboard and train new employees on procedures.
Workable +9
Required Skills and Qualifications
Leadership & Communication: Ability to motivate a team and communicate effectively with staff and management.
Problem-Solving: Quick decision-making skills to resolve issues (staffing, customer complaints) during the shift.
Experience: Previous experience in a supervisory or leadership role (typically in retail, hospitality, or manufacturing).
Technical Skills: Proficiency with Point of Sale (POS) systems, basic computer applications (e.g., spreadsheets, email), and inventory software.
Flexibility: Ability to work a flexible schedule, including weekends, evenings, and holidays.
Workable +7
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