Job Description
A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance
A SDS Associate provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email) An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time
Basic Qualifications
Graduation/10 +2 in any specialization from a recognized university
Excellent communication skills (written and verbal) in English language
Ability to communicate correctly and clearly with all customers
Good comprehension skills – ability to clearly understand and state the issues customers present
Demonstrates an ability to successfully navigate websites
Self-disciplined, detail oriented and willing to work in night shifts
Team player, flexible per business requirement, ability to quickly learn & successfully adapt in dynamic environment
Job Description :A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that
Experience: 200-500 Years
