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Amazon jobs - Shipping Delivery Support Associate

Shipping Delivery Support Associate

Amazon

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW, Any Graduate

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Posted: 3 Years ago

Views: 3

Applications: 23

Openings: 1

Job Description

Job Description

A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that impacts customer experience and delivery performance.

A SDS Associate provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time.

Basic Qualifications

Graduation/10 +2 in any specialization from a recognized university.

Excellent communication skills (written and verbal) in English language.

Ability to communicate correctly and clearly with all customers

Good comprehension skills â€“ ability to clearly understand and state the issues customers present

Demonstrates an ability to successfully navigate websites

Self-disciplined, detail oriented and willing to work in night shifts

Team player, flexible per business requirement, ability to quickly learn & successfully adapt in dynamic environment

Job Description :A Shipping and Delivery Support team facilitates flow of information between different stakeholders (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates) and resolves any potential issues that

Experience: 2.00-5.00 Years

Job Particulars

Role BPO / Customer care

EducationCertificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW, Any Graduate

Who can applyFreshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id448269

Job Category Tech Support

StateWest Bengal

Country India

About Company

Amazon

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