IBM jobs - SIAM Major Incident Manager

SIAM Major Incident Manager

IBM
experience 0 to 3 Years
salary Salary not disclosed
qualification
Posted: 29 Days ago
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Job Description

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As an SIAM (Service Integration and Management) Major Incident Manager working for a global provider of IT solutions, you will be working within a multi-supplier environment transforming into a SIAM model.
The successful candidate will be maintaining overall Major Incident Management process and share the drive critical and complex incidents in every possible means to multi-suppliers, as well as building on the Process maturity during the transformation.

Responsibilities:
  • High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents
  • Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in ITSM Tool
  • Technical and Functional Escalation where necessary
  • Aim is to reduce restoration time and escalation to Situation Management for P1 incidents
  • Communication via various means including SMS and reporting
  • Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment
  • Priorities major incidents and assign tasks to Service Support and Delivery resources as required
  • Act as the central communication point for major incidents – all Priority 1 issues and Priority 2 issues as required
  • Ensures creation of a resolution plan for P1 & P2 incidents
  • Understand and clearly communicate the business impact of major incidents
  • Priorities major incidents based on business impact to the client
  • SIAM Major incident managers are authorized to login into any priority calls during lean periods for their own knowledge gain
  • Develop strong working relationships with support and delivery teams, management and liaise with support areas as required
  • Train and mentor other team members including Service Restoration Managers and Problem Managers in process and techniques used to manage major incidents across all vendors
  • Providing updates / communication to senior management on the status of P1 & P2 incidents

Required Technical and Professional Expertise
  • Minimum of 6+ years of experience in IT Industry
  • Experience in running the MI across all Vendors
  • Excellent communication skills
  • Proven experience as Major Incident Manager & should have ITIL exposure.
  • Proven experience in handling the Bridge calls.
  • Create standardized visual design diagrams of logical infrastructure, including platform, storage, and networking information
Preferred Technical and Professional Expertise
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

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Job Particulars

Role HR
Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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IBM recruiting SIAM Major Incident Manager Experienced(Fresher) candidates candidates nearby Hyderabad,Gurgaon,Bangalore,Mumbai,Pune,Chennai,Noida,Kolkata,.IBM vacancies for SIAM Major Incident Manager is recruited through Written-test, Face to Face Interview etc.
IBM Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in HR job field. The candidates nearby Hyderabad,Gurgaon,Bangalore,Mumbai,Pune,Chennai,Noida,Kolkata, can apply for SIAM Major Incident Manager position in IBM. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IBM recruitment, candidates are mostly chosen for the department of HR . To learn more about the current jobs and other details, it is better to go through official site of IBM and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of IBM and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IBM and near your city and get a secured career.