Denovolab jobs - SIP Software Support

SIP Software Support

Denovolab
experience Fresher
salary 15,000 - 30,000 Per Month
qualification
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Posted: 1 Year ago
Views: 1
Applications: 3
Openings: 1

Job Description

You will be monitoring and maintaining the systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, or email issues, you’ll be the first person employees will come to.

Tasks can include installing and configuring our software, diagnosing hardware/software faults and solving technical problems, either over the phone or email or live chat.

As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.

You will work for software providing after-sales support .

Some tasks you may be involved in include:

• Working with customers to identify problems and advising on the solution

  • Logging and keeping records of customer queries

  • Analyze call logs so you can spot common trends and underlying problems

  • Updating self-help documents so customers can try to fix problems themselves

  • Testing and fixing faulty features

  • Analyze SIP trace


Job Particulars

EducationBE/B.Tech
Who can applyFreshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id946404
Job Category IT/Software
Locality Address Kolkata-Others
StateWest Bengal
Country India

About Company

Denovolab
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