Denovolab jobs - SIP Software Support

You will be monitoring and maintaining the systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, or email issues, you’ll be the first person employees will come to.

Tasks can include installing and configuring our software, diagnosing hardware/software faults and solving technical problems, either over the phone or email or live chat.

As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.

You will work for software providing after-sales support .

Some tasks you may be involved in include:

• Working with customers to identify problems and advising on the solution

• Logging and keeping records of customer queries

• Analyze call logs so you can spot common trends and underlying problems

• Updating self-help documents so customers can try to fix problems themselves

• Testing and fixing faulty features

• Analyze SIP trace