Social Media Analyst jobs in Bangalore at Swiggy

A key role in our overall social media space for providing customer satisfaction across all social platforms.
This role will work within the customer care team and would require coordination with internal teams like category and marketing from time to time in order to solve customer’s product and campaign related queries.
One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.

Responsibilities:

Proactively attend all the queries, complaints, requests across the company’s social media platforms
Raise issues to the concerned teams and follow up for resolutions
Proactively and continuously keep the customer and stakeholders informed about the status of the problem
High level of individual discretion to ensure customer satisfaction and business success
Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

It all started back in 2014 when two BITS Pilani graduates, Sriharsha Majety and Nandan Reddy decided they wanted to make life easier by changing the way India eats - all with just a tap! With their idea of ’hyperlocal food delivery’, all they needed was the tech to power it and were introduced to Rahul Jaimini, who brought this vision to life with the first website. And with this, Swiggy was launched as a food ordering & delivery platform.

In August of 2014, Swiggy began operations by signing up a few restaurants in Koramangala, Bengaluru. Soon enough, the first team of Hunger Saviors came into action to deliver food within 40 minutes. Shortly after, Swiggy raised its first round of funding and launched the app in May of 2015. Fun fact: The technology that delivers great food right to your doorstep was completely developed in-house!

With love and support from consumers, Swiggy expanded far and wide, first through the entire city of Bengaluru and then across the entire country. As they say, the rest is history.