ODCEM Technologies jobs - Social Media Associate

General Summary OF JD:

The Social Media Specialist is responsible for engaging and responding to customers’ queries, complaints, feedback, appreciation etc. on social media.

Key Accountabilities:

- Handling social media channels for our clients which include responding to the mentions across social media channels.

- Report any mentions that require client intervention and ensure a timely and adequate response.

- Raise tickets and bucket mentions in the correct category for reporting.

-  Ensuring seamless communication with clients so that all responses posted to the customers are in line with client’s persona.

- Gather broad insights about each client, the kind of mentions (complaints/queries/feedback) by their customers and report the same

Knowledge, Skills and Abilities:

- Working knowledge of social media platforms including but not limited to Facebook, Twitter, and LinkedIn etc.

- Strong written and verbal communication, ability to identify situations and draft suitable responses.

-    Ability to handle irate customers on social media.

- Knowledge of best practices to be followed while responding on social media is an added plus.

Experience/Education:

-   Graduate with strong verbal and written communication.

-   Experience in a similar domain would be a plus.