Social Media Associate

OneDirect
Experience : 0 to 3 Years
Location : Delhi
Job Role : Others
Posted on 17 Jan 20
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Job DescriptionLast Date 17 Mar 20
We are looking for Social Media Associates with good written communication skills!
Experience: 0- 3 years 
Location: Okhla Phase 1 (South Delhi)  
Key Responsibilities: 
- Handling social media channels for our clients which include responding to the mentions across social media channels. 
- Report any mentions that require client intervention and ensure timely and adequate response. 
- Raise tickets and bucket mentions in the correct category for reporting.
 - Ensuring seamless communication with clients so that all responses posted to the customers are in line with client’s persona. 
- Gather broad insights about each client, the kind of mentions (complaints/queries/feedback) by their customers and report the same.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Customer Experience Management Firm
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