Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. 10 MDC5C Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and procedures to enhance team knowledge.
- Engage in training and mentoring junior team members to foster their development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft SQL Server Integration Services (SSIS).
- Strong understanding of data integration and transformation processes.
- Experience with troubleshooting and resolving application issues.
- Familiarity with database management and optimization techniques.
- Ability to work collaboratively in a team-oriented environment.
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