Nokia jobs - Software Engineer

Software Engineer

Nokia
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 2
Openings: 1

Job Description

Job Description

Fault Management Engineer FBB Job description

Education And Experience (Technical Knowledge And Skills)
  • Bachelors degree in Engineering
  • 5to 8 years experience in the IP/MPLS network operations with relevant certifications.
  • Understand the general principles of Telecommunications and Service Provider Network
  • IP Networking certifications- NRS2, CCNP, CCIE, etc. (or Equivalent)
  • Preferred - female candidates willing to work in 24*7 working environment
  • Job description for FBB domain :
  • Provide 24/7 L2 support on relevant elements
  • Perform L2 fault and service restoration
  • Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
  • Input into Incident Reports and Problem Management
  • Update TT with L2 fault information, impact analysis and rectification.
  • During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
  • Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
  • Collect and analyses required logs and traces during and post fault investigations
  • Support other L2 domain teams in identifying faults
  • Develop, maintain and perform L2 Health Checks and scripts
  • L2 level troubleshooting for NOKIA SR Routers (Nokia 7750 SR-e and 7450).
  • L2 level troubleshooting for juniper Switches (Junos: 17.3R2.10) and model : mx10003
  • L2 level troubleshooting for NOKIA SAM server (NOKIA 5620 Series)
  • Ensure backup of all elements as per Back-Up policy
  • Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
  • Review regression test plan, specifications and results for SW updates
  • Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout),GAR, analyze performance post change
  • Maintain network baseline document set e.g. life cycle database for all elements
  • Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
  • Maintain known issue list/ Risk Register
  • Improve optimization of alarms, counters and thresholds.
  • Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
  • Review, awareness and approval of CR activity and participate in Daily CR Review meetings
  • Usage data collection and control
  • Perform System Performance monitoring and analysis
  • Provide Operational Acceptance for new elements being introduced into the network
Processes & Tools
  • Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred.
  • Knowledge of tools: BMC REMEDY/ITSM, NetCool, other platform tools preferred.
Functional Competencies
  • Communication
  • Communicates and presents concepts clearly, precisely, and concisely: keep it simple!
  • Demonstrates conflict and problem resolution skills (in person and via the phone)
  • Establishes and write effective processes, policies and procedures
  • Creates an environment where project team members and other stakeholders can constructively challenge behaviors and ideas
  • Adaptability (Works constructively under pressure or adversity)
  • Problem Solving
  • Effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation,
    involving the project team, the customer and stakeholders in the problem resolution as necessary
  • Planning & Execution
  • Follow step-by-step processes and procedures
  • Appropriately performs problem escalation
  • Able to analyze, visualize, articulate, and solve problems and concepts
  • Managing execution (Monitors and tracks progress and performance using relevant tools)
  • Developing self & others
  • Able to work in a multicultural environment, across different countries and organizations
  • Through coaching and teaching, supports employees development and acquisition of skills and knowledge to become more effective in their current or growth position and career

    Key Tasks *

    Mission
    • Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
    • Provide transparency on Key Projects in the Region/Sub Region across Service Businesses
    Responsibility 
    • Provide 24/7 L2 support on relevant elements
    • Perform L2 fault and service restoration
    • Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
    • Input into Incident Reports and Problem Management
    • Update TT with L2 fault information, impact analysis and rectification.
    • During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
    • Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
    • Collect and analyses required logs and traces during and post fault investigations
    • Support other L2 domain teams in identifying faults
    • Develop, maintain and perform L2 Health Checks and scripts
    • Develop and maintain L2 technical processes and tools
    • Ensure backup of all elements as per Back-Up policy
    • Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
    • Review plans and results of IOT, SW release and feature testing
    • Review regression test plan, specifications and results for SW updates
    • Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout),GAR, analyze performance post change
    • Maintain network baseline document set e.g. life cycle database for all elements
    • Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
    • Maintain known issue list/ Risk Register
    • Improve optimization of alarms, counters and thresholds.
    • Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
    • Review, awareness and approval of CR activity and participate in Daily CR Review meetings
    • Usage data collection and control
    • Perform System Performance monitoring and analysis
    • Provide Operational Acceptance for new elements being introduced into the network
    • Provide data for pre-sales support
    Technology 
    Intelligent Network
    Product 
    ALU - ICC OSP 2.4

  • Job Particulars

    EducationBE/B.Tech
    Who can applyFreshers and Experienced (0 to 3 Years )
    Hiring Process Face to Face Interview
    Employment TypeApprenticeship
    Job Id547332
    Job Category IT/Software
    StateTamil Nadu
    Country India

    About Company

    Nokia
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