Job Description :Req ID:104736NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply nowWe are cu
Job Description
Req ID:104736
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now
We are currently seeking a Service Event Management to join our team in Gurgaon, Haryna (IN-HR),India (IN)
Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
Leads the account and work towards building Client relations
Focus on Gaps and Process improvements
Suggest and share ITIL Best practices and help implement the same
Adapts communication techniques for audiences at multiple internal and external levels
- Monitor alerts and manage the Critical Incidents from SM perspective and not technical
Manages vendor relationship
- Allocates work and mentor others
Requirements
4+ years of relevant experience or equivalent combination of education and work experience
- Strong understanding of ITIL processes and principals
- Leadership skills
- Experience with handling multiple accounts
- Knowledge of ITIL Tools
- Strong verbal and written communication skills
- Strong ability to create and document processes
- Competencies in conflict resolution, customer service, facilitation, executive presentation
