NTT DATA Global Delivery Services Limited jobs - Software Engineer/Programmer

Software Engineer/Programmer

NTT DATA Global Delivery Services Limited
experience 0 to3 Years
salary Salary not disclosed
qualification
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Job is expired
Posted: 4 Years ago
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Applications:
Openings: 1

Job Description

Job Description :Req ID:104736NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are cu

Job Description

Req ID:104736
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Event Management to join our team in Gurgaon, Haryna (IN-HR), India (IN).
Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
Leads the account and work towards building Client relations
Focus on Gaps and Process improvements
Suggest and share ITIL Best practices and help implement the same
Adapts communication techniques for audiences at multiple internal and external levels
  • Monitor alerts and manage the Critical Incidents from SM perspective and not technical
Manages vendor relationship
  • Allocates work and mentor others
Requirements

4+ years of relevant experience or equivalent combination of education and work experience.
  • Strong understanding of ITIL processes and principals
  • Leadership skills
  • Experience with handling multiple accounts
  • Knowledge of ITIL Tools
  • Strong verbal and written communication skills
  • Strong ability to create and document processes
  • Competencies in conflict resolution, customer service, facilitation, executive presentation

Job Particulars

Role 
Education BCA, BE/B.Tech, Other Course
Who can apply Freshers and Experienced (0 to3 Years )
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 462471
State Haryana
Country India

About Company

NTT DATA Global Delivery Services Limited
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