RANDSTAD INDIA PRIVATE LTD jobs - Software Engineer Tech Support

Software Engineer Tech Support

RANDSTAD INDIA PRIVATE LTD
experience Fresher
salary 2,80,000 - 3,00,000 Per Year
qualification
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Posted: 5 Years ago
Views: 4
Applications: 0
Openings: 175

Job Description

  • We are hiring Freshers( Any Graduation) for HP Enterprise for the Server Support Division.
  • With Excellent communication skill.
  • Designation: Associate Software Engineer
  • Level: L0 (Help Desk Engineer)International voice
  • Free Pick up and Drop
  • Rotational Shift and off Salary: 3Lakh.
  • Job Description
  • Good customer handling skills and basic knowledge in data centre technologies like Server/Storage/Network, working in a 24/7 environment.

PRIMARY RESPONSIBILITIES

  • Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
  • Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
  • Receiving customer calls and logging tickets in ITSM tool.
  • Event management for the tickets, following up with internal teams, customers and vendors.
  • Responsible in meeting resolution SLA.
  • Prepare reports - daily/weekly/monthly reports.
  • Follow up with customers to ensure issue has been resolved.
  • Follow standard help desk procedures
  • Routing calls / cases to respective teams Skill based routing

Walk In 25 Oct-2018

#147, 2nd Floor, Anjaneya Tech Park, Old Airport Road, Kodihalli

Bangalore - 560 008, India

Date – 22-11-2018

Time- 9.30AM to 3PM

Contact person - Anjali yadav.


Job Particulars

Role Others
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id85112
StateKarnataka
Country India

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