Software Implementation and Support Executive

Cnergee Technologies Pvt.Ltd.
Experience : 0 to 4 Years
Location : Navi Mumbai(CBD-Belapur )
Monthly Salary : Rs. 15,000 - Rs. 25,000
Posted on 12 Jul 19
Job DescriptionLast Date 10 Sep 19
Job Details-
  • Position – Software Implementation and Support Executive
  • Experience- 0-5 years
  • Location – Navi Mumbai- CBD Belapur 
  • Shifts – Rotational
  • Only MALE candidates should apply.
Job Description:-
  • Handle software related queries of the existing corporate clients
  • Conduct Product / Application online demo/ training for our customers
  • Track issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports          
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Customer satisfaction & retention
  • Should have basic knowledge on php,, MySQL, HTML.
Candidate Specifications:-
  • BE- Computer/IT, B.Sc.- CS/ IT/ BCA or equivalent degree
  • Communicate fluently in English (Both written and verbal)
  • Exceptional ability to build and nurture relationships
  • A desire for a long-term career move
  • Ability to stay up-to-date with the latest technology
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

Cnergee Technologies Pvt Ltd predominantly is into business of developing Software’s i.e. IT & ITES provider.

Located in the heart of Navi Mumbai’s Central Business District has easy accessibility.

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