Software Specialist jobs in Ahmedabad at EClinicalWorks Pvt Ltd

Job Functions / Responsibilities:

Find technical resolutions on issues or queries related to unknown or new scenarios
Meet cases resolution SLA's
Manage relationships with clients
Work with cross-functional teams as and when required
Keep up to date with all eCW products and their enhancements
Maintain excellent customer satisfaction level
Other duties as assigned

Requirements:

Proficient with relational databases (MySql, MsSql)
Knowledge / Experience with Java or C++ (OOPs Concepts)
Experience with Internet Protocols, HTTP / HTTPs
Default ports for HTTP / FTP / MYSQL etc
Experience with XML / XSL
Experience with Web Application Server(s)
Understanding of 3 -Tier / N-Tier Architecture
Knowledge of SQL Server 2005, 2008
Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols, )

Other Skills / Abilities:

Telephone etiquette
Fluency in English Communication.
Ability to balance multiple priorities
Strong analytical and problem-solving skills
Ready to work in 24*7 Shifts

eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers. Our software is used by doctors and their staff in smallest to the largest set up in the USA. eClinicalWorks is a leader in ambulatory clinical solutions. Our solutions extend the use of Electronic Health Records (EHR) beyond practice (clinic/hospital) walls with the latest technologies and create community-wide records. Our core products are Electronic Medical Records (EMR) and Practice Management (PM). eClinicalWorks employs more than 5000+ people across its locations. We are headquartered in Westborough, Massachusetts, USA. We also have offices in New York, Atlanta, Chicago, California, Mumbai, Ahmedabad and Bengaluru. We have a large infrastructure with many data centres across the USA. We are a product based company designing and implementing our own Software. We are very rapid in research & development and innovation in the HealthCare IT industry. We believe in providing growth to our employees within the company.