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Software Support Analyst

Shellsquare llp
Experience : Freshers
Location : Bangalore(MG Road )
Per Month: Rs. 10,000 - Rs. 15,000
Job Role : Others
Posted on 03 Jan 20
Job is expired
Job DescriptionLast Date 03 Mar 20

DUTIES AND RESPONSIBILITIES:

·         Handle software-related requests for assistance (problems)

·         Troubleshoot software and identify root causes of software problems

·         Analyze software related issues and propose solutions

·         Fix software problems and test (verify) solutions prior to implementing them

·         Obtain and log customer feedback for the purpose of process improvement

·         Document software support activities thoroughly, accurately, and in a timely manner

·         Make decisions quickly, sometimes with limited information

·         Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement

·         Support analysts tend to work within larger teams of IT professionals to resolve user issues, so effective collaboration within the department is essential

·         This role requires excellent technical and creative problem-solving skills, since support analysts develop and deploy solutions to user issues and conduct troubleshooting

·         Support analysts typically handle multiple user issues at once, so they should be able to effectively manage their time, set priorities, and resolve problems in a timely manner

·         Effective communication is vital in this role, since support analysts prepare and maintain reports about problems and frequently talk users through steps, they can take to resolve software issues

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
ShellSquare Softwares LLP utilizes its digitalization knowledge and experience in applying the oil and gas industry for automation of planning and drilling offshore production. Shellsquare helps customers to optimize the performance of critical oil and gas applications for real-time operations. The company offers the clients to transfer, store and to visualize data to make smarter decisions. The company helps to detect anomalies during drilling, operations to enable more effective decision making to deliver cost savings.
Job is expired
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