Software Support Engineer jobs in Chennai at Walmart Labs India

Designation
Staff Software Support Engineer

Description
Knowledge

knowledge of operating systems, Databases, application stacks and network systems
Previous experience dealing with support cases or requests via e-mail, telephone and in person
Basic systems ,software engineering and Architecture knowledge
Ability to code/Script in one of the languages (C#, Python and Java) and working knowledge of SQL and Databases
Basic knowledge and understanding in emerging technologies of Cloud, Distributed computing and big data
Worked on monitoring and alerting tools
Automation experiences using scripting and tools
ITSM knowledge
Worked/supported customer facing large scale enterprise applications
Designed and dev eloped/set-up monitoring and alerting tools. mechanism to identify issues proactively
understanding of Logging techniques (various levels) and ability to use log for alerting and monitoring

Job Responsibilities

Independently own and and resolve applications issues, provide updates and perform root cause analysis.
Plan, execute and implement applications and configuration change procedures
Supervise all alerts related to application and system procedures and provide services proactively.
Maintain good professional relationships with counterparts of engineering, Platform support and end Users etc.
Gain and maintain expertise in flow of application process and systems related to domain
Flexibility - responsibilities may require occasional evening and weekend work
Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)
Install and prepare tools required for proper functioning of applications on regular basis.
Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
Follow standards and best practises to bring operational efficiencies, stability and availability of the system.
Comprehend various metrics on operational dashboards and reports and take corrective actions
Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
Assisting with systems integration
Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date
Maintaining and updating technical documents and procedures
build reports and dashboards for operational metrics r
Design, write, and maintain software to improve the availability, scalability, latency, and efficiency of applications, incorporating third-¬party open-source tools when available.
Own, maintain, and continuously improve all systems provided as a service, such as monitoring and datastores.
Own knowledge base and run books for his/her support domain

Key Skills

Exceptional verbal and written communication skills
Listening ability and patience
Critical thinking, complex Problem Solve and Troubleshoot
Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
Able to work independently or as part of a team.
Ability to explain complex ideas to those with limited IT and systems knowledge
Demonstrate ability to independently learn technologies and process thru continuous learning
Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary,

Skills Required
OS, Application support, scripting
Location
Chennai, Tamil Nadu, India
Education/Qualification-BE

About Us

If you’re thinking ‘scale’, think bigger and don’t stop there. At Walmart Labs Chennai, we don’t just innovate, we enable transformations across stores and different channels for the Walmart experience. Take a regular day at Walmart Labs and match that with 260 million customers a week, 11,695 stores, under 59 banners in 28 countries and e-commerce websites in 11 countries. That’s Walmart Labs Chennai for you. With fiscal year 2019 revenue of $514 billion, Walmart employs approximately 2.3 million associates worldwide. We innovate to deliver a simple and seamless experience for our customers. Our tech talent solves the biggest and most complex problems. They drive digital transformation where data and analytics are enabling us to better serve our customers and create a digital relationship with them. As our customers evolve and adapt, we are taking it a few notches further here. We’re changing what customers can expect from the experience of shopping, from the physical stores, to mobile, social and even online; we’re not just ready for the future of shopping, we’re creating it.