Chakreshwari Technologies jobs - Software Support Executive

Job Position: Software Support Executive (Female)

Job Role: Support (complete training will be provided by the company)

Job location: Borivali West, Mumbai

Office timings: Monday to Saturday 10 am to 7 pm

Qualification requirement : 12th or above with basic knowledge of computers

Experience: Minimum 1 year

WhatsApp resume & Photo 

Responsibilities:

Working with customers/employees to identify software problems and advising them for solution

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about software

Logging and keeping records

Analyzing call logs so you can spot common trends and underlying problems

Updating self-help documents so customers/employees can try to fix problems themselves

Redirect problems to an appropriate resource

Able to do client level meeting and also able to handle client call by company provided SIM Card

Able to do independent demo of software product

Skills:

Should be able to think logically

Sharp understanding and memory of how software and operating systems work

Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Ability to work with team

Strong customer focus

Ability to priorities your workload