Certifications / Education : Bachelors degree in related field, or equivalent work experience.
Major Responsibilities / Accountabilities :
Develops and improves business processes within the business organization and understands client requirements, specifying and analyzing these to a sufficient level of detail to ensure clarity of definition. Collects, writes formal specifications and communicates business requirements between development and client to design and implement business solutions.
Responsible for building and maintaining a relationship with Data Provider e.g. Exchanges, Contributors.
Responsible for the collection, analysis and documentation of a client's business needs and requirements.
Participates in short term planning sessions with a client to improve a business process within an assigned client area.
Uses a structured requirements process to assess near-term needs.
Uses a structured change management process to shepherd projects from requirements gathering through design, testing, implementation, client transition and on-going systems maintenance
Provides business process and systems analysis, requirements specifications, consult on development and testing management for implementing technology-based editorial business solutions focusing on increasing productivity, data accuracy, automation and efficiency while reducing redundancy and costs.
Identify, recommend and develop methods, tools and metrics for client business process and systems operational support
Provide client systems support in order to resolve issues and contribute to on-going systems maintenance and evolution.
Identifies business priorities and advises client on options.
Responsible for generating systems documentation for operational support and end user information. Conducts operational and end user training and support transitions of operational support to client.
Ensures change management and communication of change is done in a systematic way for projects where initial requirements may evolve during the lifecycle of the project.
Develops relationships with a client by being proactive, displays a thorough understanding of their business, and provides innovative business solutions. Works with clients to ensure smooth transitions to new systems and/or business processes.
Develops a basic awareness and understanding of Clarivate technologies, products, and services.
Recommends metrics to ensure customer satisfaction.
Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We deliver critical data, information, workflow solutions, and deep domain expertise to innovators worldwide.
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